Two passions of mine are learning and traveling. Two weeks ago, I had the opportunity to do both! I travelled to Bellingham, Washington to spend the day shadowing and learning from the Ben Kinney team, one of Keller William’s top producing teams, and the experience was incredible.
As our plane landed in Seattle, a place I had never visited, I knew that just being somewhere so beautiful would make the trip worthwhile. What I did not expect was how inspiring and motivating the learning aspect of the trip would be.
While I took many “ahas” home with me from Bellingham, the most impactful was a concept that Ben Kinney presented to us called The Trickle Effect. The idea centers around the weight of our energy, specifically the way it can and does effect those around us.
To put it in the simplest terms, when we outwardly project our negative energy via complaining, body language, facial expressions, etc. onto those who cannot impact change, we are being selfish. It took me a few minutes to let the idea soak in and really begin to realize how true it is.
For example, on our team, there are eight of us divided into two small offices. We work in close proximity with each other every day. If one of us comes into the office in a funk for whatever reason, it becomes very obvious to everyone. While I don’t believe that anybody intends to change the energy of the room with their funk, it inevitably happens. Say someone has a flat tire on the way to work that morning. He or she comes into the office in a huff complaining about how the morning was derailed. Of course, the other team members will stop their work to listen, comfort, and commiserate. Instantly, the energy in the room has changed from productive and positive to being focused on this issue. We know this is a typical human response when bad things happen. But, when we look at the effect we are having on others when we dump our problems, why would we want to continue to be typical?
The solution instead becomes to only project that negative energy onto someone who can impact change. Visually, the idea of The Trickle Effect can be seen this way:
Peers<<< You >>>Peers
We trickle problems/complaints upwards to those who can impact change instead of sending them out or down to those who have no control over a different outcome. However, to avoid the selfishness trap when trickling upward, we must bring a solution when presenting a problem/complaint.
This piece was so meaningful to me, I was compelled to share it with our team who has embraced it as a part of our culture moving forward. Attitude and energy can absolutely make or break an organization, and The Paxton Group will not be broken!